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Privacy Policy

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Hartley Garage respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your data when you visit our website, contact us, request a booking or use our services.

This policy has been written in line with UK data protection requirements. The ICO advises that privacy notices should clearly explain what personal data is collected, why it is used, the lawful basis for using it, how long it is kept, who it may be shared with, and what rights people have.

1. Who We Are

Hartley Garage is a local garage providing MOT testing, vehicle servicing, diagnostics, tyres, wheel alignment and repair services.

Business name: Hartley Garage
Website: www.hartleygarage.co.uk

For the purposes of data protection law, Hartley Garage is the data controller for the personal information we collect and use.

2. What Personal Information We Collect

We may collect the following information when you use our website, contact us or book a service:

  • Your name

  • Your email address

  • Your telephone number

  • Your vehicle details, such as make, model, registration number and service requirements

  • Information you provide in contact forms or enquiry messages

  • Appointment or booking details

  • Website usage data, such as pages visited, device type, browser type and general location

  • Call or email correspondence, where relevant to your enquiry or booking

We only collect information that is relevant to handling your enquiry, providing our services or improving our website.

3. How We Collect Your Information

We may collect personal information when you:

  • Complete a contact form on our website

  • Call, email or message us

  • Request an MOT, service, diagnostic check, tyre check, wheel alignment or repair booking

  • Visit our website and accept cookies or tracking technologies

  • Provide vehicle information for a quote, inspection or booking

4. How We Use Your Personal Information

We use your information to:

  • Respond to enquiries

  • Arrange MOTs, servicing, diagnostics, tyre checks, wheel alignment and repairs

  • Provide quotes or service information

  • Contact you about your vehicle or booking

  • Keep records of work carried out

  • Manage customer service and follow-up communication

  • Improve our website and customer experience

  • Meet legal, accounting or regulatory requirements

  • Protect our business, website and customers from misuse or fraud

5. Our Lawful Basis for Using Your Information

Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the situation, we may rely on:

Contract
When we need your information to provide a service you have requested, such as booking your vehicle in for an MOT, service or repair.

Legitimate interests
When we use your information to respond to enquiries, manage customer relationships, improve our website, keep business records or provide relevant service updates.

Legal obligation
When we need to keep certain records for tax, accounting, MOT, safety or regulatory purposes.

Consent
Where we ask for your permission, such as for certain types of marketing communication or non-essential cookies.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to help the site work correctly, understand how visitors use the website and improve the user experience.

Cookies may collect information such as:

  • Pages viewed

  • Time spent on the website

  • Device and browser type

  • Referral source

  • General location data

Where required, we will ask for your consent before using non-essential cookies.

You can usually manage or disable cookies through your browser settings. Please note that some parts of the website may not work properly if certain cookies are disabled.

7. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary, including:

  • Website hosting providers

  • Email and communication providers

  • Booking, form or website software providers

  • Payment or accounting service providers

  • Professional advisers, such as accountants or legal advisers

  • Regulatory or legal authorities where required by law

Any third-party providers we use should only process your data where necessary and in line with appropriate data protection safeguards.

8. How Long We Keep Your Information

We only keep personal information for as long as necessary for the purpose it was collected.

Typical retention periods may include:

  • Enquiry data: kept for a reasonable period to manage follow-ups and customer service

  • Booking and service records: kept for business, warranty, accounting and legal purposes

  • Accounting records: usually kept for up to 6 years where required

  • Marketing consent records: kept until you withdraw consent or unsubscribe

If your information is no longer needed, we will delete it securely or anonymise it.

9. How We Protect Your Information

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.

This may include:

  • Secure website hosting

  • Restricted access to personal information

  • Password protection

  • Secure email and business systems

  • Keeping records only where necessary

  • Reviewing how data is stored and handled

While we take care to protect your information, no website or digital system can be guaranteed to be completely secure.

10. Your Data Protection Rights

You have rights under UK data protection law, including:

  • The right to access the personal information we hold about you

  • The right to ask us to correct inaccurate information

  • The right to ask us to delete your information in certain circumstances

  • The right to restrict how we use your information

  • The right to object to certain types of processing

  • The right to data portability in certain circumstances

  • The right to withdraw consent where we rely on consent

The ICO states that privacy notices should explain these rights and tell people how they can complain if they have concerns about how their information is used.

To exercise your rights, please contact us using the details below.

11. Marketing Communications

We will only send marketing communications where we have a lawful reason to do so.

You can ask us to stop sending marketing messages at any time by contacting us directly or using any unsubscribe option included in our emails.

We will not sell or pass your details to third parties for their own marketing purposes.

12. Third-Party Links

Our website may include links to third-party websites, such as booking platforms, review websites, map providers or social media pages.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reading their privacy policies before submitting personal information.

13. Complaints

If you have any questions or concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

Information Commissioner’s Office
Website: ico.org.uk
Telephone: 0303 123 1113

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements or how we handle personal information.

The latest version will always be available on this website.

15. Contact Us

For questions about this Privacy Policy or how we handle your personal information, please contact:

Hartley Garage
 

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